Richard Ekelman – Medium

Richard Ekelman

Richard Ekelman
in
SDPhl

In early December I had the opportunity to speak to The Service Design Network’s community in D.C.

What is Service Design?

Jan 31, 2019

In early December I had the opportunity to speak to The Service Design Network’s community in D.C.

Jan 31, 2019

Richard Ekelman
in
SDPhl

5 Reasons Storyboards Should Be Your First Service Design Prototype

Logline: Focus on the story, the service will come.

Dec 21, 2017

5 Reasons Storyboards Should Be Your First Service Design Prototype

Dec 21, 2017

Richard Ekelman

Three Reasons Homegrown Service Design Might Be the Best Start

Service design in the United States is heading in one direction: inside. Many organizations are interested in using service design to…

Aug 30, 2017

Aug 30, 2017

Richard Ekelman
in
SDPhl

Why Service Design Will Shine in the Next Recession

How do companies find differentiation and value streams in a recession? In a strong economy features and breadth of offering define…

Aug 30, 2017

Why Service Design Will Shine in the Next Recession

Aug 30, 2017

Richard Ekelman
in
SDPhl

Acquisition is Not a Magician

The news of Amazon’s acquisition of Whole Foods is exciting on many levels as a fantastic example of how old industries have to evolve to…

Aug 17, 2017

Acquisition is Not a Magician

Aug 17, 2017

Richard Ekelman
in
SDPhl

Three Reasons Home Grown SD is the Best Way to Start Building

Service design in the United States is heading in one direction: inside. Many organizations are interested in using service design to…

Aug 17, 2017

Three Reasons Home Grown SD is the Best Way to Start Building

Aug 17, 2017

Richard Ekelman
in
SDPhl

Emotion Lines Flatline Credibility

Service blueprints are an excellent method for aligning a team on the sequence of moments in a service experience and identifying…

Aug 17, 2017

Emotion Lines Flatline Credibility

Aug 17, 2017

Richard Ekelman
in
SDPhl

Case for JTBD Over Personas in Service Design

By Richard Ekelman & Nate Sundberg

Aug 17, 2017

Case for JTBD Over Personas in Service Design

Aug 17, 2017

Richard Ekelman

Richard Ekelman

I am a service designer in Philadelphia at Navigate. We help teams do service design for themselves to make change a sustainable habit.

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