PinnedRicky (Biru) ZhaoSaaS Metrics: Acceptable Adjustments and Ongoing Monitoring of Recurring Revenue for SMBsIn the Software-as-a-Service (SaaS) space, retention is one of the operating metrics that investors care the most about, regardless of size…Jun 15Jun 15
Ricky (Biru) ZhaoSaaS Metrics: Limitations of Average Client Tenure and Benefits of Using Cohort AnalysisIn the Software-as-a-Service (SaaS) space, average client tenure is often used as a metric to quickly assess the stickiness of the client…Sep 1Sep 1