The Future of Chat Isn’t AI
Ted Livingston

Chat bots work great when you know what you want. As a user that is one of the many many possibilities. Users take different journeys when the don't know what they want, know roughly and know exactly what they want. For example try browsing amazon using a chat app.
The statement Bots will become the new websites lacks empathy towards user centered design. No matter how good the waiter is, the menu still works!

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