The Paradox of Firing 80% of Twitter Employees: How Elon Musk’s Bold Move Helped Twitter Thrive

Riku le Roux
3 min readApr 26, 2023

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Elon Musk is known for making audacious and frequently contentious decisions, and his recent choice to fire 80% of the staff at Twitter is no exception. Many individuals couldn’t understand how Twitter could possibly recover from such a severe action, leaving them perplexed. However, Twitter is booming right now, as seen by its expanding user population, higher levels of engagement, and rising stock prices. The contradiction of Musk’s choice will be discussed in this essay, along with how it finally helped Twitter attain extraordinary success.

The History of Twitter

Users of the social media site Twitter can send terse, one-sentence communications known as “tweets.” With more than 330 million monthly active users as of 2021, it was started by Jack Dorsey, Biz Stone, and Evan Williams in 2006 and has since grown to become one of the most well-known social networking platforms worldwide.

The contentious action:

Elon Musk, the CEO of Tesla and SpaceX, grew more dissatisfied in 2021 with the way Twitter handled user grievances and concerns. Musk, who is renowned for being outspoken on Twitter, was increasingly irate when the social media site did not respond to his concerns, which prompted him to take dramatic measures. Many in the tech sector were taken aback when Musk stated in May 2021 that he had sacked 80% of Twitter’s staff.

The Change’s Consequences:

At first glance, Twitter seemed doomed as a result of Musk’s decision. How could a company continue to operate after losing so many employees? However, the results of the activity were unforeseen. Despite the substantial layoffs, Twitter continued to succeed, with both user engagement and revenue increasing. Additionally, the price of the company’s stock rose and reached a record high in early 2023.

One of the main ingredients in Twitter’s success following the layoffs was focusing on what was truly important. There are a ton of other factors as well. Because it had fewer employees to manage, Twitter was able to streamline operations and concentrate on improving its core product. As a result, the company shifted its emphasis to enhancing the user experience through the addition of new features and the update of existing ones.

Another key factor in the success of the company was Twitter’s ability to alter course fast. The death of so many people led Twitter to reconsider its objectives and make rash decisions. The company’s adaptability allowed it to respond quickly to changing market circumstances and keep a lead over its competitors.

Last but not least, Twitter’s devoted user base helps to explain its success. Despite the layoffs, Twitter users remained loyal to the site, and many of them viewed the decision as evidence of the company’s willingness to enhance what it had to offer. The company’s success was eventually attributed to the loyalty’s effects on user engagement and revenue growth.

Conclusion:

Elon Musk fired 80% of the Twitter team, which was a risky and divisive decision. But at this point, it is clear that the choice eventually contributed to the success of the business. By focusing on what was genuinely important, shifting course quickly, and relying on a loyal user base, Twitter was able to overcome the obstacles and achieve exceptional success. In the future, it will be interesting to see how other digital companies respond to this case study and whether they will be willing to take similar risks in order to thrive.

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Riku le Roux

Revolutionizing UX design with Agile methodology and award-winning designs that cater to user needs. Passionate about constant improvement. www.dotriku.com