I always say, “The less words you want, the more time I need. “ This gets to the heart of user experience (UX) writing: in order to be thoughtful and provide value to users, words need careful attention from the very beginning of the product development process. The spotlight is shining brightly on UX writing as an important specialist skill and I’d like to share a glimpse of my process as an integral part of a design team.

What is UX writing?
The practice of UX writing is crafting and owning the product narrative with the user as the protagonist. I put words in the interface including…