PinnedDesigning for Impact: How Designers Can Quantify Their Business ValueDesign, across fields like UX/UI, industrial, automotive, and graphic design, is a craft that has steadily evolved into a core business…Oct 17Oct 17
PinnedPublished inAirtel DigitalWhat is omnichannel CX? An origin story.“Airtel strives to provide a great customer experience to its users through a truly omnichannel customer support system.” Yes, THAT sounded…Dec 13, 2022Dec 13, 2022
Published inAirtel DigitalDesigning Enterprise Tools for Omnichannel CXIn the previous article we had talked about what omnichannel CX means for us at Airtel. We also spoke about how each agent at a call center…Mar 21, 2023Mar 21, 2023
Have some brands forgotten how to do retail store experience?As a product designer I normally would not talk about retail experience since I am nowhere a subject matter expert in that area. I…Oct 28, 2022Oct 28, 2022
What is the future for concept artists and creative people with the penetration of AI driven…A lot of us know about the rage these days of AI driven tools like Midjourney and DALL-E that can create images from textual description…Aug 28, 2022Aug 28, 2022
