Product designer at menu.app. Architect mind. Systems lover.
“The most striking truth of the curve is that zero users give zero insights. — The Nielson Norman Group
Makers of vacuum tubes improved year by year the power of vacuum tubes. Customers were happy. But then transistor radios came along. Happy customers of vacuum tubes deserted vacuum tubes and ran for the pocket radio.
…e destruction. He impressed on business leadership that simply making a product better and better — improving what already exists — wasn’t enough. Sooner or later, someone will invent something new. He would tell businesses the following: