CETPA technologies-DBA support system and L1 support

This article talks about the DBA support system and the basic level that is L1 support of CETPA technologies.

A database link connection allows local users to access data on a remote database. Each database in distributed system must have a unique global database name in a network domain. We get to know from Noel Yuhanna’s blog how many databases a DBA typically manages, then form many interviews of organizations he gets to know that current industry average is 40 databases to a DBA for large enterprises, with the lowest ratio seen around eight and the highest at 275. This is a huge variation. CETPA is having trusted resources who know your data inside and out when database changes are required through DBA support system. We have dedicated DBA support team that works on shifts to provide your database at 24*7*365 days continuous support.

There are some roles and responsibilities of an oracle database that it monitors the event alerts and notify to the concerned department and process the request, it also monitors the backups, recovery errors and many more responsibilities. It plays three roles in general, they are L1, L2, and L3. DBA L1 support plays a general role in which it alerts monitoring, reporting, and escalations. It also works on incident management process and L1 support escalates the incidents to L2 if not resolvable by L1. CETPA technologies support system of database scale up and down as per your requirements. L1 support typically includes individuals that have very limited technical expertise. L1 tracks tickets until successfully resolved. L1 engineers can implement basic, documented tasks and it is the first level of support system.

We have a tendency to perform any DBA support task anytime you would like it. Here we manage the database with the support team by distributing their defined roles and responsibilities of each team member and they complete their roles with full dedication. Each member works on a defined model and procedures with defined time-constraint. We implement and manage these services on a very cost-effective way by working on global database models. We also assure that you get the standard expertise help in managing your remote database. We provide you the access to monitor and manage your database. We believe that quality services, check and standardization changes to the organization, server or instance at the same time whereas internal DBA team work on alternative priorities.