Rick Klau

Partner @GoogleVentures (former Product Manager @YouTube, @Blogger). @rklau on Twitter.

In the customer service groove

Every failure is a chance to make your users love you more

As my love of vinyl LPs grows, I’ve looked for ways to ensure that I get exposed…

May I have your attention?

Seven sure-fire tips for never hearing from BigCo again.

Whether pitching investors, starting a conversation about a potential…

Publications edited by Rick Klau

Stories about a remarkable company

Measure twice, cut once

What you remove is as important as what you add

When Blogger turned ten years old in 2009, only seven websites in the world received more…