Rob ShwetzBeyond Schadenfreude — Corporate Buzz Words We Need (Borrowed from the Germans!)We all secretly despise, but still use the corporate buzzwords. ‘Think outside the box.’ ‘Let’s circle back.’ And my all-time most…Mar 5, 2019Mar 5, 2019
Rob ShwetzHow to P*ss Off a Satisfied CustomerWhen I fly, I don’t want to have a ‘happy customer experience’ nor do I want ‘surprise and delight’ (unless it’s an upgrade).Feb 25, 2019Feb 25, 2019
Rob ShwetzWhen SMART Goals Aren’t Smart — A Different Goal Setting ApproachThe SMART goal framework has been around since the early 1980s and we have all had some use or exposure to them. Setting objectives and…Feb 20, 2019Feb 20, 2019
Rob ShwetzKilling the 5 Silent Killers of Growth — (hint : they are probably already in your company)They creep up on you, and you never expect them. Or you never knew they existed in the first place.Feb 12, 2019Feb 12, 2019
Rob ShwetzCalming the Chaos — 3 Things I’ve Learned Practicing MindfulnessThe latest copy of HBR landed in the office last week. A casual flip through had me land on an article entitled ‘Mindfulness is…Feb 11, 2019Feb 11, 2019