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In Part 1, I discussed the important aspects of a good incident management practice including effective communication, clearly defined stakeholders, and getting timely resolution. In Part 2, we explored the key tactical aspects of incident response. This final installment focuses on improving your response capabilities and potentially reducing the frequency and impact of future incidents.

Presumably, you’re reading this because you’d like to improve your incident response practice. The best way to improve is to conduct high quality “retrospectives” following incidents. …


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We’re not building a generic notes app. We’re also not building an app for everyone. We are building a product that reduces the cognitive load for people with lots of meetings. Something that enables people with lots of context switching to ensure they don’t miss follow-ups. Something that makes relevant information immediately accessible. We care about being on point in our meetings. This means clearing away all the clutter and noise to help us be prepared and focused.

The idea for Witful started when I was managing a large team of people. I believe one-on-one meetings are a crucial part of being an effective manager, and I take lots of notes in my one-on-ones. I like to track what is happening with my coworkers and reports because it allows me to better support them. As I was managing larger and larger teams across diverse products and projects, I noticed how difficult it was to keep this all organized and feel in touch with my teams. …


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In Part 1, I discussed the important aspects of a good incident management practice including effective communication, clearly defined stakeholders, and getting timely resolution. Now let’s dig into some tactical considerations of incident response.

Before you can give quality updates during an incident, you need to have good information to share. This section will dive into some practical aspects of getting good information and managing an incident to resolution.

Incident Commander

The first step should be designating an incident commander. This is the most crucial role in the incident management process. Their focus is on ensuring the right resources are engaged, that we’re sending high-quality communications, and that we’re making the calls about how to proceed. …

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