Can ITIL ever be agile (in my organization)?
Kaimar Karu
191

Some of the issue depends on the common misapprehension that the change discipline, as described by ITIL, is __essentially__ a risk management discipline using procedural controls as its foundation. While this is clearly a part of what ITIL advises, this view of things completely ignores ITIL’s advice to speed up changes, essentially using the standard change technique.

One should ask why it is that change managers are not spending a big chunk of their time coaching their colleagues in finding ways to make changes inherently faster and more reliable. Perhaps the answer is that people should be able to design such changes __without__ the involvement of a change manager.

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