We want you to have tools for engaging users. In this engagement video, we show how you don’t have to be a web developer make a change quickly. We’ll talk about why in this video. If you want to share this video, you can get it ad-free. All you need to do is click here to sign up, and we’ll send all our engagement videos to you via email. Originally published at www.thorprojects.com on January 15, 2019.

Sometimes a story of burnout is actually a story of resilience from burnout. Though Arianna Huffington describes her literal collapse and resulting injuries as a mixture of burnout and exhaustion, from the outside, it seems like just exhaustion, not burnout. That’s the opening context for the transformation that led Huffington…

There aren’t many members in the moral leaders club. For that reason alone, when two moral leaders — The Dalai Lama and Archbishop Desmond Tutu — gather to share deep discussions of morality and, in this case, joy, it’s worth investigating. …

If someone would ask you how big you wanted your team to be, your default answer might be that you want it to be big. After all, the larger the team, the more you can get done. However, the default answer may not be the right answer. There are a…

Have you ever been frustrated with users that aren’t reading your emails? They’re complaining about the fact that they never know what is going on — and they’re not going to the intranet to find out. When working to help organizations fix their communications problems, we frequently recommend a strategy…

It’s rare that I choose to take a contrary view to what an author (or set of authors) says in their book. However, I did when I started digging into The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It. It’s not that I don’t…

Designers think differently. Instead of what is minimally sufficient to get the job done, they think about how to make the experience one that the consumer will enjoy. Minimally sufficient is the right answer in some cases; but in the market place, it’s becoming more important to consider how the…

I’m about as far away from an ethnographer as you can get. I live in the heart of the United States and in the same home for over 20 years. And yet, I use ethnographic interviewing in one form or another every single week. How can it be that I’m…

In our modern cultures, death is hidden, both physically and emotionally. If we acknowledge death as a part of life, then we must confront our own mortality, and that is something few are willing and able to do. However, some professions come face to face with death every day. Whether…