Poor UX or no UX? — DAY 77

UX, as we know, is a big field with lots of biases. UX professionals can work with research, interaction, strategy, visual, and many other specific areas and for this reason, many times when thinking about how to add a UX mentality in an organization, managers get stuck in the following question: “What is better, training our teams in UX ,or just leave it for skilled professionals?”. This question has a simple answer when you just read it out without any compromise, but sometimes when thinking it strategically and hearing the argument of those who defend that UX should be just handled by expert professionals, this simple question gets very dubious to be answered.

“What is better, to have poor UX or no UX at all?”

This is what that first question becomes after some ‘why’s’. It means that the company should understand what is better: train their teams and have, at least for a certain period, newbies taking decisions, or have experts since the beginning? The hardness of this choice is specially related to the newbies, as they will be taking decisions probably guided for parts of the whole UX theory, and it may look dangerous and risky for the company as a whole. So, what is better?

According to Jared Spool, on this article, it’s always better to have people prepared and trained to recognize the processes from the user’s perspective, even though sometimes some decision can be taken supported by a wrong part or incomplete theory. I explain: following Spool’s thinking, some UX skills will always be better than no UX skills, as without the knowledge anything good in UX will be a pure accident. When you don’t know any theory you are more likely to assume requirements of the system and the business as priorities, instead of the experience of the user.

The secret

The secret is mixing up the two alternatives by hiring, for example, a UX specialist at the same time that you will be training your team. This way the team will follow and recognize the right process and will be guided by someone who is admittedly a reference. Another advantage of this process is that even if, after a while, the expert leaves the company, the team will keep the knowledge, will keep the habits and will keep perpetuating it through the collective knowledge.


Roberto Pesce — aboutusers.com

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