ROBINHow To Develop A Customer Service Manifesto For Your eCommerce StoreRegardless of how today’s online shopper arrives at your web store — whether by advertisement, referral, or word of mouth — they take a…Oct 28, 2014Oct 28, 2014
ROBINThe Three Principles of Great Customer Service for E-CommerceIn the introduction of our ‘Definitive Guide to Customer Service for Online Stores’ we explained that great customer service from small…Oct 17, 2014Oct 17, 2014
ROBINCustomer Service is the New Battleground in eCommerce and Conversation is where it will be won.As the owner of an online store with a slick design, stand-out product, cool brand, and entrepreneurial spirit, you are passionate about…Oct 1, 2014Oct 1, 2014