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My blog and Weeknotes are now over on Wordpress.com. Same url as my blog: https://bytherye.com. 😀


I hope that everyone’s had an opportunity to enjoy a bit of a springtime rest, even if just for the long bank holiday weekend. I’m enjoying spring arriving, although I’ve not been enjoying the seasonal hayfever quite so much…

Suppliers committing to a more open approach

Matthew and I met recently with some senior representatives from one of our suppliers to discuss our strategic direction and goals. Reflecting on this afterwards, there were a couple of aspects of the conversation which I thought were Weeknoteworthy.

My first observation was that software vendors can find it tricky to reconcile competing demands from councils in terms of the standards and approaches that they’re expected to adopt. One example of this was that while some councils (us included) are working to apply design standards based on the principles developed by GDS, others find these ‘too bland’ and expect systems with more dynamic visual content (including pictures and video) in their user interface design. There is plenty of evidence to show that paring back on visual clutter can make it easier for users to find what they need to do and complete tasks without needing help, but evidently there are still buyers who favour ‘pretty’ designs over functional design focused on user needs. While I do think software vendors have a responsibility to advocate for better technology and user experiences, the imperative to secure sales can work against that. …


A new record – three weeknotes in one. Gulp. 😞

Learning about libraries and parks

Over the last couple of weeks I’ve been continuing my visits to learn more about Hackney’s Public Realm services and I’ve had the opportunity to spend some time with the libraries and parks teams.

On Friday 29 March I went to Stoke Newington library. Part of my day was spent with the Community Library Service, including a round of visits in their electric van visiting housebound residents who get a monthly delivery of books, audiobooks, CDs and DVDs brought to their home. It was clear how much those residents value the service and the team have a catalogue of examples showing how they’ve played a part in helping people to live independently. In the afternoon I spent some time in the main library, which was a good opportunity to check in on the progress that’s been made ironing out issues since the recent move to a new library system. …

About

Rob Miller

I work in local government IT and am passionate about the potential for technology to help create excellent public services.

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