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Rob Tracy
Rob Tracy

Rob Tracy

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From Thinking About Thinking: Tiny Changes Produce Big Results by Farnam Street (Shane Parrish)

“Mental models are an explanation of how things work. They are how we decide what variables matter in a given situation and how those variables interact with one another. Mental models are how we make sense of the world. (source)”

From Tipping May Be the Norm, but Not for Hotel Housekeepers by The New York Times

Carmen Cruz, the manager of the four-diamond, 64-room Casa Madrona Hotel and Spa in Sausalito, California, said tipping trends in hotels are changing.

From Amazon is big. Omnichannel Amazon will be an even bigger, all-consuming giant. by Anjali Krishnan

“Even when they don’t yet know it, customers want something better, and your desire to delight customers …

Claps from Rob Tracy

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How to Run Your Own Annual Review

Jason Shen

The Unexpected Impact of Self-Driving Cars

Jamie Silman

How to Reinvent Money

umair haque