U.I. Joe — A Real Experience Hero

What experience design teams can learn from President Biden’s Executive Order on Transforming Federal Customer Experience

Image of Executive Order — https://www.whitehouse.gov/briefing-room/presidential-actions/2021/12/13/executive-order-on-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/
Excerpt from the Executive Order

Improving Customer Experience

Section 1. Purpose.

Section 2. Policy.

Section 3. Definitions.

Section 4. Agency Actions to Improve Customer Experience

Section 5. Government-wide Actions to Improve Customer Experience

Section 6. Ongoing Accountability for Federal Service Delivery.

Takeaways

Human-centered design researcher