Error 83 is one of the biggest issues plaguing customers. If you are seeing this message, it means that there is a device compatibility issue. Essentially, Disney+ isn’t cooperating with the particular device you’re trying to watch the content on.
This may sound frustrating because if your device is incompatible with Disney+, how did you download the app in the first place? Well, there are a few other factors that can affect device compatibility.
The first thing to try, and we hate to say it, is to turn off your device over and over again. As weary as that advice is, you don’t know how often a simple power cycle is an answer to all your technical woes.
Next, check that your device is indeed compatible with the service, just to be sure.
If you have tried those steps, then the next step is to check if your firmware is up to date on the device you are using.
This shouldn’t affect most new devices, but if you’re running an especially older iOS or Android operating system, for example, Disney+ may reject your device. So make sure you update your iOS or Android to the most current version before trying to run the app again.
If you’re trying to watch on another device like a Smart TV, PlayStation, or Xbox, you’ll find software update guides on the manufacturer’s websites. That said, you’ll almost always find software updates buried in the “System,” “About,” or “General” menus in any Internet-connected device. You’ll see a little notification indicator if a firmware update is ready to be installed/downloaded (like when you get a new message or email).
If all else fails and you’re desperate to stream Disney+, try logging into another device. As frustrating as it sounds, a device compatibility issue like error 83 means that the app has a problem with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result.
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