If you are a beauty lover, you might have heard of Lookfantastic, a UK-based online retailer that sells over 22,000 beauty products from more than 660 premium brands. Lookfantastic claims to offer vegan, clean, and organic products, as well as exclusive deals, discounts, and subscription boxes. But are Lookfantastic products genuine? How can you trust that the products you buy from Lookfantastic are authentic, safe, and high-quality?
In this article, we will answer these questions and more, by looking at the following aspects of Lookfantastic:
- The history and reputation of the company
- The customer reviews and ratings
- The product selection and quality
- The customer service and delivery
- The promotions and discounts
By the end of this article, you will have a better idea of whether Lookfantastic is a legit and trustworthy site to buy beauty products from, and what are the pros and cons of shopping with them.
Key Takeaways
- Lookfantastic is a legit and trustworthy site that sells genuine beauty products from reputable brands
- Lookfantastic has a long history and a good reputation in the beauty industry, and has been featured in many media outlets
- Lookfantastic has mostly positive customer reviews and ratings, but some customers have experienced delays, damages, or missing items in their orders
- Lookfantastic offers a wide variety of products, from affordable to luxury, and from makeup to skincare, all of which are vegan, clean, and organic
- Lookfantastic has a responsive and helpful customer service team, and offers free delivery worldwide, as well as tracking and returns options
- Lookfantastic has frequent promotions and discounts, as well as a subscription box program, Lookfantastic Beauty Box, that delivers curated products every month
The History and Reputation of Lookfantastic
Lookfantastic was founded in 1996 by Daniel Crown, and is one of the oldest and largest online beauty retailers in Europe. It is part of the Hut Group Retail Beauty Network, which owns many other beauty brands, such as Illamasqua and ESPA. Lookfantastic has grown to an international level, and has separate websites for different countries, where it sells products in local currencies and languages.
Lookfantastic has a strong reputation in the beauty industry, and has been featured in many media outlets, such as Harpers Bazaar, Grazia, Daily Mail, and HELLO!. It has also partnered with many celebrities and influencers, such as Victoria Beckham, Huda Kattan, and Zoella, to promote its products and services. Lookfantastic has also won several awards, such as the Best Online Retailer at the Beauty Awards 2019, and the Best Beauty Box at the Beauty Awards 2020.
The Customer Reviews and Ratings
Lookfantastic has mostly positive customer reviews and ratings, both on its own website and on third-party platforms, such as Trustpilot, Honest Brand Reviews, and Best Legit Reviews. On Trustpilot, Lookfantastic has 4.5 stars out of 5, based on over 240,000 reviews. On Honest Brand Reviews, Lookfantastic has 4.8 stars out of 5, based on over 1,000 reviews. On Best Legit Reviews, Lookfantastic has 5.3 stars out of 10, based on over 100 reviews.
Most customers praise Lookfantastic for its product selection, quality, price, delivery, and customer service. They appreciate the variety and availability of products, the discounts and deals, the fast and free shipping, and the friendly and helpful staff. Here are some examples of positive reviews:
- “I’ve always had amazing service when I have placed orders through them, only didn’t order originally as they don’t stock Chanel but they saved the day with my order. Placed at 6pm last night and arrived at 8.30am this morning, absolutely amazing service and the communication to its customers is also 5 star.”1
- “If you love unique beauty products and want to access all high-quality brands offered in one place, then LookFantastic is worth it. They have an international reputation for a reason. The online retailer has a large variety of products and an easy-to-navigate website that customers love.”2
- “Very impressed with not only my products but the prompt service; ordered on a Sunday; I think they would have arrived Tuesday but due to delay with Royal Mail, arrived Wednesday which is still good. I was delighted you do Klarna for payments; I would highly recommend this company and will be using again. Excellent communication too!”1
The Product Selection and Quality
Lookfantastic offers a wide variety of products, from affordable to luxury, and from makeup to skincare, all of which are vegan, clean, and organic. You can find products from over 660 premium brands, such as Mac, Kérastase, Yves Saint Laurent, Estée Lauder, Clinique, and more. You can also browse through over 22,000 products, categorized by type, brand, price, ingredient, concern, and rating. You can also use the search bar or the filters to find the products you are looking for.
Lookfantastic claims to sell only genuine and high-quality products, sourced directly from the brands or their authorized distributors. They also claim to have a dedicated and trained team of beauty experts, who provide accurate and intelligent information on each product, as well as tips and advice on their online blog. They also claim to have a rigorous quality control process, to ensure that the products they sell are safe, effective, and fresh.
The Customer Service and Delivery
Lookfantastic has a responsive and helpful customer service team, that can be contacted via email, phone, live chat, or social media. They are available 24/7, and aim to reply to any queries or complaints within 24 hours. They also have a comprehensive FAQ section on their website, where you can find answers to common questions about ordering, delivery, returns, payments, and more.
Lookfantastic offers free delivery worldwide, as well as tracking and returns options. The delivery time and cost may vary depending on the destination, the weight, and the value of the order. For example, for the UK, the standard delivery is free and takes 2–3 working days, while the next day delivery costs £3.99 and takes 1 working day. For the US, the standard delivery is free and takes 5–10 working days, while the tracked delivery costs $9.99 and takes 2–4 working days.
Lookfantastic also has a returns policy, that allows you to return any unwanted or faulty products within 14 days of receipt, for a full refund or exchange. However, the products must be unused, unopened, and in their original packaging. You also need to contact the customer service team before returning any products, and obtain a returns authorization number. You also need to cover the cost of the return postage, unless the products are faulty or damaged.
The Promotions and Discounts
Lookfantastic has frequent promotions and discounts, that can help you save money and get more value for your money. You can find the latest offers and deals on their website, under the Offers tab, or on their social media pages, such as Facebook, Instagram, or Twitter. You can also sign up for their newsletter, and get 20% off your first order, as well as exclusive news, updates, and tips.
Some of the promotions and discounts that Lookfantastic offers are:
- Lookfantastic Beauty Box: This is a subscription box program that delivers a curated selection of six beauty products every month, worth over £50, for only £15. You can choose from different plans, such as monthly, 3-month, 6-month, or 12-month, and cancel anytime. You can also customize your box by filling out a beauty profile, and get products that suit your preferences and needs. You can also earn credits by referring friends, writing reviews, or completing surveys, and use them to buy more products or boxes.
- Lookfantastic Student Discount: If you are a student, you can get 20% off your orders at Lookfantastic, by verifying your student status with Student Beans or UNiDAYS. You can also get access to exclusive offers, free gifts, and competitions, as well as tips and advice on how to look and feel fantastic on a budget.
- Lookfantastic Loyalty Program: If you are a loyal customer of Lookfantastic, you can join their loyalty program, and get more benefits and perks. You can earn points for every purchase you make, and use them to get discounts on future orders. You can also get access to priority delivery, exclusive offers, free gifts, and VIP events, depending on your loyalty level.
LookFantastic Discount Code: GOOGLE-R1
If you are looking for a LookFantastic discount code or Pormo code you can use this code: GOOGLE-R1. By using this voucher code you get £5 off selected products when you spend £25
Conclusion
Lookfantastic is a legit and trustworthy site that sells genuine beauty products from reputable brands. It has a long history and a good reputation in the beauty industry, and has been featured in many media outlets. It has mostly positive customer reviews and ratings, but some customers have experienced issues with shipping, packaging, and product authenticity. It offers a wide variety of products, from affordable to luxury, and from makeup to skincare, all of which are vegan, clean, and organic. It has a responsive and helpful customer service team, and offers free delivery worldwide, as well as tracking and returns options. It has frequent promotions and discounts, as well as a subscription box program, Lookfantastic Beauty Box, that delivers curated products every month.
If you are looking for a one-stop shop for all your beauty needs, Lookfantastic might be a good option for you. However, you should also be aware of the potential risks and drawbacks of shopping with them, and do your own research before buying any products. You should also check the product details, ingredients, expiry dates, and reviews, and compare them with other sources, to ensure that you are getting the best value and quality for your money.
