Roll Introduces E-scooters in Calgary

Strong Public Reception

  • People are riding for longer, averaging 15 mins long. This suggests that people are using scooters for more than just first-and-last-mile transportation and taking advantage of our full-city coverage for their socially-distanced and essential travels.
  • For some, scooters may have become their main mode of transportation: in our first week, a loyal group of users have used a Roll scooter 4+ times for its flexibility, safety, and ease-of-use. Among 660 unique riders, the vast majority successfully located a nearby scooters with ease, thanks to our constant adjustment of scooter deployment to areas where people need them most. 96 percent of riders also felt comfortable controlling their speed while navigating various parts of the city.
  • Most importantly, 91 percent of riders felt safe while riding. With Calgary seeing warmer and longer summer days, scooters can help people enjoy the weather while staggering their time outdoors to keep a safe distance, as shown by a high number of trips later in the day.
Breakdown of number of Roll trips throughout the day.
  • Before Canada’s shelter-in-place order, Roll’s ridership focused on providing first-and-last-mile connectivity for commuters. However, as people choose to ride public transit less often, we’ve instead seen an increase in scooter trips to business improvement areas (like the 17th Ave Retail & Entertainment District!). E-scooters make it convenient for people to get much-needed food and supplies as well as support their local businesses, especially for those without access to a car.

Response to COVID-19

  • Increasing frequency of disinfecting scooters to at least twice daily. Each time a scooter is collected or enters the warehouse, our chargers disinfect the main contact points on the vehicle. Our Patrol Team also disinfects scooters during the day.
  • Increasing the number of cleaning supplies and personal protection equipment (PPE) for our staff. Employees are supplied with single-use face masks every shift and must wear face shields and gloves all the time during shifts.
  • Wash your hands or use hand sanitizer before and after your trip, and to avoid touching your face during your trip.
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands.
  • If you don’t have a tissue, sneeze or cough into your sleeve or arm.

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