Mapping user onboarding (template)

Samuel Hulick recently wrote an excellent post Product People, Mind the Gap! where he recalls an elementary school teacher once giving him an assignment that seemed simple on the surface, but turned out to be surprisingly complex:

The assignment’s simple-seeming description was this: “Write out each of the steps involved in making a peanut butter & jelly sandwich.”

However, its hidden complexity was hinted at with the following warning: “And make sure you write down every… single… step.”

This is an incredibly insightful exercise for anyone building product experiences. In fact, this is something I do quite a bit at Onboarding.Pro

To make the whole process more visual, I've put together a map template to organize findings and simplify analysis. It's proven pretty useful, so I wanted to share it with you.

Click image to download User Journey Map template

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