For users to have meaningful interactions and feel their time was well spent, they need to approach situations in a way they believe in. They need space to experiment and reflect. All of us (not just bullies and trolls) would use the Internet differently if we had more room for reflection.
It’s important to understand this process, and how designs can interrupt it. As we’ll see, such interruptions can lead to doing things we regret. They can lead to internet addiction, to bullying and trolling, and to the problems teens are having online.
When we approach an event (a conversation, a meeting, a morning, a task), there’s a process — mostly unconscious — by which we decide how we want to be (for example, whether we want to be open, generous, strict, clear, or honest).