If Law Firms Could Make One Change to Improve Client Value

If law firms could make one change to improve client value, what would it be. I Tweeted that on 26 November 2018 as Question of the Week. That Tweet spawned many great replies, which I share here.

If you don’t know Twitter, welcome to the chaos. I start with my question about client value. From there, if the answers seem random, that’s simply a function of different answers or my selecting parts of a dialog. Twitter is not designed to tell a single, coherent story when multiple people chime in.

I don’t normally blog a series of Tweets but given the emphasis on client value in the legal market — and the range of replies, including many from thought leaders — I decided to do so here.