How we built a new help and advice website for people with drug, alcohol and mental health issues.

Last week we changed our name to We Are With You and launched our new website

Our acting Chief Executive Laura Bunt recently wrote about the reasons and research behind our name change. In short, we wanted a name which made it easier for people to get help, better reflecting the warm welcome people get when they come into our services.

One of our 3 organisational goals over the next 3 years is to reach many more people. …

Taking that first step is daunting. We need to make it easier.

We’ve been working on improving how people find services on our website so we can make it easier for people to get help.

We know that 1 in 6 people experience issues with drugs, alcohol or other mental health problems but only a small number of these people are in touch with services. Most people don’t know where to go to get help, or who to ask.

For those who do access help, taking the first step is daunting and the following four weeks are a crucial time period for recovery. It’s important that we get the initial contact with…

How do we reassure people who are looking for help?

One of our discovery workshops around the first four weeks (thanks to Julie Dodd at Parkinson’s UK for great workshop space!)

For the last couple of months the team has carried out a discovery on people’s experience during their first four weeks after accessing one of our services for the first time.

Going to a drug and alcohol service for the first time can be daunting and the 4 weeks that follow are a crucial time period for recovery. Our data shows that people are most likely to drop-out from our services without completing their treatment during their first 4 weeks. After this time period the chances of people staying in treatment increases.

Only a small number of people who need drug and alcohol services access them. Our new digital team are looking at how we can promote access and remove barriers to support.

I’m Rosalyn, product lead in our new digital team at Addaction.

Addaction is one of the UK’s leading drug, alcohol and mental health charities with services across England and Scotland. We work with people in a range of ways including in community settings, in prisons, in residential rehab and through outreach.

Demand for drug and alcohol services mean that they are only used by a small proportion of people who need them. It’s estimated that only 1 in 5 people who need treatment for alcohol dependency are currently receiving it. …

Rosalyn Hewitt

product lead at We Are With You

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