Published in Doing Service Design at the National Lottery Heritage Fund·Feb 711 to 24 January: redesigning our beta service based on users feedbackThe main work developed in this sprint has been refining the “Accept the grant” stage already developed in our beta new service. After receiving a considerable amount of user feedback about problems when signing the contract, the team considered having a deep review and redesign of this part of the…Service Design6 min read
Published in Doing Service Design at the National Lottery Heritage Fund·Nov 22, 20212 to 16 November: legal agreement goes liveThe ambitious achievement of this sprint has been going live with the legal agreement stage for grants of over £250,000. It allows grantees to review, accept the grant and start their project. In this sprint, Kasturi our Interaction Designer, and Rosa, our Service Designer share how the deployment process went…Service Design6 min read
Published in Doing Service Design at the National Lottery Heritage Fund·Nov 18, 2021Daily workout to strengthen Service Design practice in governmentService Design within the public sector is increasingly used by local and central governments to rethink, design, and shape the new generation of public services. As practitioners, we find ourselves in a good position to continue working in this way. …Service Design10 min read
Published in Doing Service Design at the National Lottery Heritage Fund·Sep 16, 2021Digital Service Design Weeknotes 24 August– 7 SeptemberThis sprint’s Weeknotes are from Rosa Fernandez Cerdan, Service Designer, and Kasturi Sithembaram, Interaction Designer. Taking a step further in the co-creation process about the future of pre-application A few weeks ago, we started a co-creation workshop series that help us to discuss what a good pre-application looks like and what a future pre-application process might look like. The goal of these workshops…Cocreation5 min read
Published in Doing Service Design at the National Lottery Heritage Fund·Mar 8, 2021How to run a design workshop to approach the scale of a serviceOur experience of designing and running a workshop to envision the scaling of the current beta digital service In a short period of time, our recently launched beta investment service will evolve with different requirements and features, and the team will have the task of scaling it. By scaling our…Service Design7 min read
