The what not the how of Service Design
Sarah Drummond
31415

I really really love this and agree massively — so often I’m frustrated by the process fetish that goes with SD and occasionally it intimidates me. So glad there’s another perspective.

ps. wrote this a while back that carries a similar message https://medium.com/@rossbreadmore/service-design-beyond-blueprints-8e9800f0abfd

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