Youngest Generations Succumb To Pressure
Youngest Generations Succumb To Pressure

Employee disengagement is one of the reasons why companies fail to achieve their growth aspirations. However, underneath it, lies a much greater problem: “Half of Millennials, 75% of Gen Zers Have Left a Job for Mental Health Reasons”. The youngsters in the workforce largely succumb to pressure from peers.

A friend on Linkedin pointed me to a video by filmmaker David Hoffman, a baby boomer with 274.000 subscribers on Youtube. In it, David expresses his concerns for Millennials in particular with such compassion that I wanted to share it with you. …


Digital Business Transformation
Digital Business Transformation

Digital Transformation has become a prevalent topic on the boardroom agenda, however, according to BT most CEOs aren’t that confident that their company will be able to profit from it. But there is another issue left untouched: digital can’t transform a business, only people can. According to the findings of a global survey amongst 400 CEOs in 13 countries by BT, ‘Three-quarters of global CEOs are confident about their digital strategy but inflexible technology, lack of skills and security concerns cited as biggest barriers.’ There is a high level of confidence that their specific programmes will help them achieve their…


Change or Transformation?
Change or Transformation?

Concerning the Responsive-state of the ROUNDMAP™ Cycle of Transformation, we’ll need to consider whether we are preparing for Change or Transformation. Let’s discuss the difference and how these two initiatives relate to robustness and resilience. What’s the difference between Change and Transformation? Change fixes the past. Transformation creates the future. Transformation always involves change but not all change is transformational. When your organization undertakes projects or initiatives to improve performance, seize opportunities or address key issues, they often require changes; changes to processes, job roles, organizational structures and types and uses of technology. Change is about doing the same thing…


Introducing the Master of Business Resilience (MBR)
Introducing the Master of Business Resilience (MBR)

Following our previous post in which we introduced the Cycle of Transformation and the Cycle of Disruption, we like to propose the antifragile counterpart of the Master of Business Administration (MBA): the Master of Business Resilience (MBR).
To explain why we are proposing a transformational-counterpart to the MBA-graduates, let’s recall the Cycle of Transformation:


The Biggest Impediment to a Company's Success
The Biggest Impediment to a Company's Success

A few days ago I had the privilege to listen to the stories of two retired professionals as they looked back on their careers. Their stories, although worlds apart, made me realize that standardization, needed to deliver products and services efficiently and reliably, inhibits one’s improvisation skills and creativity needed to combat disruption. One of the retired professionals, a former technician, had worked for a Dutch foundation acting as a go-between by shipping used dialysis equipment to less fortunate parts of the world. The technician explained how he had helped clinics and hospitals in Indonesia and Surinam. However, despite his…


Nassim Nicholas Taleb, the author of the book The Black Swan, claims:

We only perceive about 20% of our field of vision, called our perceptual span. The same thing occurs when we listen. Our situational awareness is limited to what we perceive as relevant to what we believe matters.

In summary: customers are shaped by their memories and focus exclusively on what they believe matters. They will collect fragments of stories that they preperceive will help them to whatever they pursue. They will investigate if the claims made in these stories are valid. …


The Wheel of Dharma
The Wheel of Dharma

Until yesterday, I was totally unaware of the existence of something called the Wheel of Dharma neither did I know anything of the Eightfold Path associated with this symbol. However, as soon as I became aware of it, the resemblance with the structure of ROUNDMAP™ was astounding.

What is the Wheel of Dharma?


Dare to Disagree
Dare to Disagree

Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective leadership, and a part-time lecturer at the University of Bath School of Management in England. She gave a series of TED talks that touch so much of what I found to withhold people from giving their best, that I feel I have to share these presentations with you.

Dare to Disagree In this presentation Margaret ─ a great storyteller ─ gives a wonderful example of why people should dare to prove each other wrong instead of creating echo chambers. Constructive…


How to deal with ineradicable uncertainty?
How to deal with ineradicable uncertainty?

Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective leadership, and a part-time lecturer at the University of Bath School of Management in England. She gave a series of TED talks that touch so much of what I found to withhold people from giving their best, that I feel I have to share these presentations with you.

The Human Skills we need in an Unpredictable World We know from Frederick Taylor that standardizing and allocating tasks is very likely to raise operational efficiency and that we could even further…


In order to explain something complex it may help to use an analogy. Therefore, let me tell you about pillars, keystones, and bosses with regards to the Integrated Customer Lifecycle. I promise you, you won’t be able to perceive the ROUNDMAP™ in any other way after I’ve made my case.
First, let me remind you of a small section of the Integrated Customer Lifecycle:

ROUNDMAP

ROUNDMAP™ | A 360-degree, cross-silo, multi-tier mapping system of the customer lifecycle, embedded in 4 value disciplines, 4 business models and 4 chains.

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