Rowan TrollopeBeyond the noise — 7 reasons it’s safe to run ZoomPrior to joining Five9, I spent 6 years at Cisco as SVP & GM of their collaboration business (including Webex). Before that I was the…4 min read·Apr 10, 2020--7--7
Rowan TrollopeOn Working From HomeHere’s a note I shared with all @five9 employees a couple weeks ago as we moved to 100% Work From Home.2 min read·Mar 24, 2020--1--1
Rowan TrollopeFive Levels of AI-driven Contact Center Agent AugmentationIn my previous blog I shared my vision of how AI will transform the contact center. One aspect of that transformation is how AI will be…4 min read·Aug 6, 2018--1--1
Rowan TrollopeAI and the Future of the Contact CenterContact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office…4 min read·Jul 26, 2018--1--1
Rowan TrollopeA recent post on ycombinator titled “Chatbots were supposed to be the next “big thing”: what…The most popular comment being one that says “not surprised, this was never going to be a big thing”…2 min read·Jun 8, 2018----
Rowan TrollopeCollaboration in 2018: Trends We’re WatchingI’ve been working with the collaboration technology team at Cisco since 2012, and the job just keeps getting more interesting. Especially…5 min read·Dec 12, 2017--2--2
Rowan Trollope7 Things You Didn’t Know About Wake WordsThe gateway between you and your AI assistant is the Wake Word. It’s a small thing that a lot of people take for granted.6 min read·Nov 29, 2017--9--9
Rowan TrollopeTeam AI is not Personal AIYou want to make the workers in your office happy? Give every one of them an assistant.5 min read·Nov 14, 2017----
Rowan TrollopeMeetings are Evolving. So are We.Several years ago, we created Cisco Spark, a cloud platform that combines calling, web conferencing, and video conferencing with the…2 min read·Oct 25, 2017--2--2
Rowan TrollopeAI and Our Kids: Raising CentaursI often get asked how AI will affect jobs. Everyone who drives for a living knows their job is going to vanish eventually. Coffee shop…3 min read·Oct 11, 2017--8--8