Beyond the noise — 7 reasons it’s safe to run ZoomPrior to joining Five9, I spent 6 years at Cisco as SVP & GM of their collaboration business (including Webex). Before that I was the…Apr 10, 20207Apr 10, 20207
On Working From HomeHere’s a note I shared with all @five9 employees a couple weeks ago as we moved to 100% Work From Home.Mar 24, 20201Mar 24, 20201
Five Levels of AI-driven Contact Center Agent AugmentationIn my previous blog I shared my vision of how AI will transform the contact center. One aspect of that transformation is how AI will be…Aug 6, 20181Aug 6, 20181
AI and the Future of the Contact CenterContact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office…Jul 26, 20181Jul 26, 20181
A recent post on ycombinator titled “Chatbots were supposed to be the next “big thing”: what…The most popular comment being one that says “not surprised, this was never going to be a big thing”…Jun 8, 2018Jun 8, 2018
Collaboration in 2018: Trends We’re WatchingI’ve been working with the collaboration technology team at Cisco since 2012, and the job just keeps getting more interesting. Especially…Dec 12, 20172Dec 12, 20172
7 Things You Didn’t Know About Wake WordsThe gateway between you and your AI assistant is the Wake Word. It’s a small thing that a lot of people take for granted.Nov 29, 20179Nov 29, 20179
Team AI is not Personal AIYou want to make the workers in your office happy? Give every one of them an assistant.Nov 14, 2017Nov 14, 2017
Meetings are Evolving. So are We.Several years ago, we created Cisco Spark, a cloud platform that combines calling, web conferencing, and video conferencing with the…Oct 25, 20172Oct 25, 20172
AI and Our Kids: Raising CentaursI often get asked how AI will affect jobs. Everyone who drives for a living knows their job is going to vanish eventually. Coffee shop…Oct 11, 20178Oct 11, 20178
