Pinned“People Look But They Don’t See”I had a boss who had a nickname — “The Bullet.” Roger, his real name, was the head of store operations for Hannaford, and like the…Feb 7Feb 7
Promises Made — Promises BrokenEarly in my retail career, I had an oversized belief in what I could control and make happen. I often gave employees assurances to help…Apr 1Apr 1
Build Trust First, Then Get Down to WorkNo one questions the importance of building relationships in a person’s or an organization’s success. Despite this, many leaders are too…Mar 17Mar 17
Playing Favorites — Don’t Do It!We all do it. In life — both personally and professionally — there are people we naturally gravitate toward. As a manager, I preferred…Mar 2Mar 2
Lead With Intention: Make Every Moment CountOne of the most important leadership behaviors I learned over my 35-year career was getting clear about my intention. Too often, we…Feb 18Feb 18
The Checker Checking the Checker Checking the…In my last blog, I talked about food retailing being about doing a lot of little things right again and again. It’s called doing the…Feb 11Feb 11
Note to Self — Don’t Surprise Your BossI know what you’re thinking as you read this title — “Well Duh!”Feb 7Feb 7
