Is tagging / categorization / coding appropriate for analyzing customer feedback?Recently we wrote about why the second question on a standard NPS survey might be the most valuable question. This doesn’t stop at NPS…Apr 10, 2018Apr 10, 2018
What you’re missing out on by not having a customer analystAccording to a recent report by Gartner Research, the role of customer service is now more important than ever in today’s business world.Mar 13, 2018Mar 13, 2018
Published inKapicheSaaStr Annual 2018 RecapI was lucky enough to attend SaaStr Annual on behalf of Kapiche thanks to the generosity of Black Sheep Capital and Full Circle VC. It was…Mar 7, 2018Mar 7, 2018
Scaling customer empathy with VoC analyticsIn today’s business landscape, businesses are more focused than ever to differentiate themselves from the competition by focusing on…Mar 6, 2018Mar 6, 2018
Published inRCL Accelerator BlogKapiche: How we 3x our customers in 4 months of the RCL AcceleratorFor those not already aware, Kapiche are proud participants in the current (and 3rd) cohort of the RCL Accelerator (powered by muru-D). We…Feb 27, 20181Feb 27, 20181
Published inKapicheWhy Understanding Voice of the Customer is Critical for Your Business SuccessAre you trying to figure out how to make your company more customer focused? Maybe it’s time to take a look a Voice of the Customer (VoC)…Feb 26, 2018Feb 26, 2018
Published inKapicheWhat is Customer Empathy and Why Is It Important?Empathy is defined as the ability to understand and share the feelings of another person. We feel empathy when putting ourselves in someone…Feb 21, 2018Feb 21, 2018
Published inKapicheThe Kapiche JourneyWho are Kapiche and what are we trying to achieve? Read on to find out about the journey we are on.Feb 1, 2018Feb 1, 2018
Published inKapicheProduct Updates — September 25thA new month means a new round of Kapiche Product Updates designed to make Kapiche easier and more powerful. This month, there is a focus on…Sep 25, 2017Sep 25, 2017
Get your head around Text Analytics: MethodsThere’s no getting around it, text analytics is fast becoming a must-have for businesses. With so much hype, you’d be forgiven for thinking…Sep 6, 2017Sep 6, 2017
