Dear Apple Music: You ruined iTunes

(or, Apple — don’t limit my characters in your feedback form.)


Dear Apple Music,

For over ten years I have been a faithful power user of iTunes and an evangelist of the iPod. I have always enjoyed music through this incredible, life-altering experience and it has become a fully integrated part of my daily routine. I listen to music all day, every day. From a young age, managing my library and curating my own playlists has always been a critical aspect of this lifestyle.

In the moment you introduced Apple Music, this experience shifted from flawless enjoyment to the most disruptive, corrupt and emotionally unhinging circumstances imaginable.

Not a day goes by (and I mean this quite literally) that I don’t experience a glitch that distorts my perception of iTunes as a medium for the consumption of entertainment.

Off the top of my head:

  • Tracks I own randomly disappear, get duplicated and move albums
  • Tracks I’ve purchased, from iTunes, show up as not eligible for the iCloud Music Library
  • Tracks I download from iCloud Music Library are clearly ripped copies from radio, including call signs and commentary from DJ’s
  • Album artwork, or songs themselves, are not what they are labeled
  • Deleting and altering a playlist has an impact on the tracks within the playlist, causing them to disappear or show up as unavailable in my library
  • Turning off Apple Music causes tracks I previously owned to disappear
  • Dragging downloaded tracks into a playlist—half the time they just don’t show up in that playlist.

The issues are so widespread, I’m not sure how the responsibility should fall to me to explain them all to you. I have no doubt you’ve received numerous complaints—but think about how many of us just don’t want to waste our time sending in feedback. I’ve been bothered about this every day for the past four months and today was the first time I’ve stopped what I was doing in order to write about it.

If you need references try searching for “What’s wrong with Apple Music,” and you will have enough information to address the problems at hand.

I grew up in Palo Alto (the Motherland) and my parents live near your new Hall of Doom in Cupertino. We started using macintosh computers in elementary school. The iPod showed up in the hallways when I was a high school freshman. As such, I remember when Apple was the little guy, vying for a shot at making a dent in the Universe.

As of today, you’ve swollen to such gargantuan proportions that it’s become extremely difficult to hold you accountable for these types of technical flaws and flagrant user experiences. While this letter will likely not reach anyone capable of introducing a solution, it sure feels good to get it out in the open.

Cheers.

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