Rucha MakatiHow To Conduct UX Research For Chatbots To Improve UsabilityIn this article, I discuss six steps of User Experience (UX) research for chatbots and how these steps fit into the overall chatbot design…Mar 4, 20182Mar 4, 20182
Rucha MakatiHow Are Chatbots Different From Apps?This article discusses some of the meaningful differences that set chatbots apart from mobile apps and other common smartphone…Feb 16, 2018Feb 16, 2018