If in search for quality? What you need is a process.

So much of everything we do as individuals largely goes unwarranted to be labeled as a process. We get up from bed, freshen up, have breakfast and make it to work. It is routine, periodic. But however, these series of actions or steps taken in order to achieve a particular end aren’t per-se <air-quotes> labeled </air-quotes> a process.

That is because a process is benign. It is native and it comes naturally to us. In much similar fashion it is there in our approach to any project we undertake, any system we develop or any service we provide and then… even technically labeled a ‘process’.


Process is a driver of quality. Every company and every team strives to deliver the highest degree of excellence with their services and products.

“It is our characteristic quality that doesn’t let us settle for anything other than quality.” -rudra as anonymous

That is why it becomes imperative for any company to imbibe process in their culture. Culture is, what defines a company, its employees, its customers, services, products etc… It helps to establish identity and makes the organization alive as an entity.

It is this holistic approach that helps to answer one of the most frequently asked questions by interviewees which otherwise becomes hard to convey because of nonexistent process in place as experienced by Jules Cheung.

Process enables quality and how:

1. Alleviates miscommunication

Communication between teams is of critical importance. A clear process keeps in check cross communication between shareholders. Making sure everyone is on the same page allowing for better understanding.

2. Better Organization

Teams are better able to assess their requirements and organize effectively, reducing last minute panics or complete meltdowns.

3. Brings together teams

A defined process helps align teams to scope. Such that the teams are united and focused towards a common objective in a structured manner.

4. Removes Inconsistency

Following a framework eliminates bad copies. Set principles and procedures guide the work which altogether supports collaboration with minimum to no fuss. The standardization allows for proper testing and much easier rollout.

5. Adaptation

Any member who is new and not in sync or well-acquainted with the company’s technology ecosystem, may feel overwhelmed by the barrage of new things. A process/guide in place ensures easy on-boarding of new team member.

6. Documentation

Documentation cannot be overlooked, it is highly imperative it remains consistent throughout for reference as well as future self-exploration.


The tenets of quality driven process are adapted throughout industry. Best practices like Six-Sigma are tools for process improvement, ensuring a disciplined, data-driven approach and methodology for eliminating defects. With 99.99966% quality is always the pre-destined winner. Process is the inherent enabler of quality and the onus is always on us.

“Quality is not an act, it is a habit.” -Aristotle