RuntrizinruntrizIf Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble AheadNearly forty years. That’s how long guests have been accruing points, statuses, and upgrades with hotel loyalty programs. The hotel…Jul 31, 2019Jul 31, 2019
RuntrizinruntrizHow Hotels Can Bring Their Operations A-Game With MobileThe human nervous system controls everything our bodies do and the way we experience the world around us. There’s the brain — the central…Jul 19, 2019Jul 19, 2019
RuntrizHow Hotels Can Bring Their Operations A-Game With MobileThe human nervous system controls everything our bodies do and the way we experience the world around us. There’s the brain — the central…Jul 19, 2019Jul 19, 2019
RuntrizinruntrizMobile Is The Most Important Part of Your Hotel’s Guest Engagement Strategy — Here’s WhyIn 2018, fashion retailers saw mobile purchases surge ahead of desktop signifying what will likely be a trend across industries…Jun 12, 2019Jun 12, 2019
RuntrizinruntrizWhy Empowering Guests Should Be Every Hoteliers Top PriorityAfter using AI to analyze travel reviews, the Beverly Hills Hotel in Los Angeles discovered guests want to customize their breakfast, so…Jun 5, 2019Jun 5, 2019
RuntrizinruntrizHow Hotels Can Embrace the Experience EconomyAtif Rafiq begins his tenure at MGM Resorts this month. A departure for a casino hotel operation that would typically hire from within the…May 17, 2019May 17, 2019
RuntrizinruntrizTwo-Way Chat, A Game Changer for Guestsand RevenueConsider most companies that are known widely for excellent customer service — think Zappos and Amazon — and you’ll find two-way chat at…Apr 10, 2019Apr 10, 2019
RuntrizinruntrizHow Hotels Can Evolve and Reinvigorate Food & Beverage to Boost Profits and Elevate Guest ServiceJust two years ago, Hotel Online reported that hotel food and beverage wasn’t yet a thing of the past but that it appeared to be dying —…Mar 29, 2019Mar 29, 2019
RuntrizinruntrizGuest Experience vs. Guest Engagement: Which matters most?Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you notice…Mar 26, 2019Mar 26, 2019
RuntrizinruntrizWeaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?There’s some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly some more than others…Mar 4, 2019Mar 4, 2019