Ruth ZiveStop treating your customers like shit!We’ve all been on the receiving end of poor customer service.Aug 6, 2019Aug 6, 2019
Ruth ZiveThe Growing Emotional Gap Between CX and CustomersConsumers today prefer to engage with a brand that offers a self-serve experience.Jul 9, 2019Jul 9, 2019
Ruth ZiveinChatbots LifeWhy Chatbots Increase (Not Decrease) the Number of Customer Service JobsI work for a company that sells a chatbot platform.May 24, 2019May 24, 2019
Ruth Zive5 Core Considerations For Choosing Your ChatbotBusinesses are introducing customer service chatbots as part of a much-needed digital transformation, bringing the benefits of AI-powered…May 22, 2019May 22, 2019
Ruth ZiveinChatbots LifeThe Future of Customer Experience, and the New Jobs that Will Power itIt’s no secret that consumers today demand more when it comes to customer service. They want personalized interactions, instant answers…May 13, 2019May 13, 2019
Ruth ZiveinVoice Tech PodcastNot All Chatbots Are Equal — How to Choose WiselyDespite the hype, and the considerable investment of time, dollars and resources, many chatbots are failing to meet customer expectations.May 9, 2019May 9, 2019