Shaun Ryan5 Steps to Better CXA clear, simple, and effective guide to building your Customer Experience Center of Excellence.Dec 16, 2019Dec 16, 2019
Shaun RyanDesign Center of Excellence: A Hybrid, Dual-Track Model for the Identification and Implementation…What is a Center of Excellence?Dec 15, 2019Dec 15, 2019
Shaun RyanApplication Teams Can Deliver A Better User Experience (Part 4: Prototypes)A Prototype is simply a close representation of something, usually at a smaller scale or lower level of complexity. For application teams…Aug 4, 2016Aug 4, 2016
Shaun RyanApplication Teams Can Deliver A Better User Experience (Part 3: Managing Scope)Back in the good ‘ol days, application development endorsed a “more is best” model, with features being thrown in willy nilly so the…Aug 4, 2016Aug 4, 2016
Shaun RyanApplication Teams Can Deliver A Better User Experience (Part 2: Personas and Scenarios)In the previous post, we talked about the importance of user studies as part of your overall UX framework. In the second part of this…Aug 4, 2016Aug 4, 2016
Shaun RyanApplication Teams Can Deliver A Better User Experience (Part 1: User Studies)Great UX doesn’t happen by chance. It is deep and holistic, with all parts of an organization having responsibility. It is not UI or…Aug 4, 2016Aug 4, 2016