Transforming emergency response systems in the new age

With rapid industrialisation and rampant disobedience of the laws of nature, the societies world over are vulnerable to all sorts of perils. Besides wild industrialisation and growing crime, extreme weather conditions are leading to frequent earthquakes and floods, wildfires and several other natural risks.

All these callfor prompt emergency response systems, which are also prepared to deal with the most complex and menacing situations. The enormous amount of information law enforcement men and emergency personnel require for such effective response need the finest software systems.


Emergency Management (EM) when it was first conceived, was defined as a response or a reaction made post-event by the military, which was given the responsibility primarily. Therefore, the focus was more on attacks initiated fromexternal sources and it cared less for preparation. It was in the early eighties that the developed countries started considering natural and manmade eventsas situations that need emergency response management.

Today, technology has brought opportunities that can take EM to an unbelievable stage, which finely blends the traditional EM approach with the prospective sophisticated unification of resources for an effective management of emergency situations.

Some of world’s top modern tech firms offer emergency response systems, that come with comprehensive software packages to serve this increasingly complex need. They not just modernize control rooms that facilitate public safety calls, but also real time updates of situations, prompt service dispatch, and steady flow of resources. The package also aids in locating vehicles automatically in real time through high end communication to accurately visualize the gravity and patterns of an emergency situation.

In the wake of swiftly developing technology, the four vital phases of EM are set to undergo a remarkable change.


This phase involves keeping abreast of the functioning of various departments and their jurisdictions, studying their communication patterns during emergencies, and creating a strategy of resource-use based on this. This mostly includes threat assessment, drills and training.

The advent of software solutions reduces the need for several resources, fulfils most of the functions efficiently by automating the processes. Their information management systems allow managers to deal with the growing complications of an emergency response system speeding up the process of resource assessment and response.


This is the quick and timely action taken to save damage to life and property as well as to help recover from the shock caused by the emergency. This is where the readiness of resources and planning gets tested.Since this is the most visible part — a lot is at stake politically and economically — the response must be prompt and efficient. Technology plays a vital role in precisely this part. It provides both competent information-sharing as well as data which is handy and quickly deployable. Not just that, it makes communication that is crucial for decision-makingpossible, despite minimum or damaged infrastructure, through cloud.


This involves all the action taken to repair the system — from rebuilding physical structures to restoring economy. This includes the lessons learnt in the response phase to create a long-term strategy for a stronger emergency response system. Communication is vital in this phase too. The information-sharing tools continue to help the phase of recovery. They ensure that valuable resources are appropriately channelised for higher efficacy. Besides, the big data tools scrutinisethe success of the preparedness, its application, and the scope for improvement.

Damage Control

After the recovery and assessment of the efficiency of the response system comes the stage where efforts are made to minimise the losses. These efforts are actually part of the readiness, response, and revival to avoid any long-term damage. Technology provides predictive analytics that enables an effective mitigation of resources by seamlessly performing complex calculations.


Few people like unpleasant surprises. There is nothing worse than being unaware of a catastrophe and its consequences. It further leads to anger and then loss of trust in the officials concerned if there is lack of preparedness.

Technology has changed this situation as it has equipped various public safety departments such as medical services, police, and fire department with the latest emergency response systems enhancing their capabilities to efficiently handle all the four phases of a situation, whether it is a simple accident or a disaster.