Thanks for the visual…

When asking users to enter information from something they should have prior knowledge of, a visual example is a huge help! Below are two great examples from Capital One and Vita-Mix Corporation. NextMD might want to take note…

Enrollment token?…now where would I find that?

NextMD is a patient portal that allows users to access their medical records online. Among what felt like over a dozen forms that day at the doctor’s office, among them was a registration for NextMD. After completing the form, I was told that I’d receive an email from NextMD asking for a code that would confirm my new account.

Perhaps it was the whirlwind of the day with checking in, filling out forms, conversations with various nurses, actual time with the doctor and rushing back to work that when I opened the email from NextMD on my phone, I totally blanked at seeing this,

Was I given an enrollment token? When? Where? And it may just be me, but when I hear the word ‘token’ I think of those plastic gold arcade coins or what leprechauns carry in their pot of gold. After some thought I remembered that among the papers I received that day there was a letter from NextMD and on the text-heavy page I found the 8-digit code. That’s it!

Not sure if it was the words “enrollment token” which I never heard verbalized that threw me off or that I had forgotten about the letter that I had stashed in my bag, but I think a small visual of where I would find the “token” could have helped? Or perhaps rewording to “I was given an 8-digit code” might help ease the uncertainty.