Image for post
Image for post

Disrupt or be Disrupted!

Sachin Mahajan
Feb 1, 2017 · 3 min read

Sachin Mahajan, TELUS

In the early 1900’s if Henry Ford asked people what they wanted, they would have said faster horses. Essentially, proving the point that the customer truly doesn’t really know what iconic experiences could be!

The watch industry has had its ups and downs, and to be honest the Swiss have weathered quite a few disruptions. First when the quartz came out the choice was either a handmade super expensive Swiss watch or alternatively a quartz which was at a 100th of the price. The Swiss watchmakers came out with a brilliant product,” Swatch”. It not only continued to have the fabled “Made in Switzerland” stamp, it was a quartz but at a higher price point. They defined a third alternative, which was not a race to the bottom in terms of pricing. They did it by redefining the watch category from a piece of jewelry to a fashion accessory.

However, the story was slightly different with Kodak. This large, well respected organization went down in flames for really not evolving over time. And to be honest, they were not the only ones: the list of industries with large marquee companies being disrupted is a long one, as others push on “The Art of the Possible”… Blockbuster, BBM, Nokia …the list is a rather long one.

Image for post
Image for post
Unprecedented pace of Disruption

A few key trends about disruption are catching peoples interest, these days:

  1. Its unprecedented pace: Its not really the pace at which campaniles are becoming sensations in a matter of days (Angry bird took 35 days to hit 50M customers) but the accelerated speed at which these large corporate houses have declined from being the gold standard to being a Business School Case Study, on what not to do. Blockbuster really went from having a $4BN top-line to $0 in 1 year.
  2. “Winner takes All” becomes the norm: Case in point, Apple and Samsung have 125% share of profits in the handset ecosystem. All the rest from Motorola, Microsoft, Nokia, HTC seem to be bleeding green.
  3. Companies thin on technology and heavy on business models lead the way: A decade back when Netflix evolved, in my books they had clearly innovated and gone above and beyond what any other company had done….and deserved to be on the pedestal. However, with the mobile devices now having more computational power than Apollo 16, companies are leveraging them with very little technology value add, and turning into $100BN companies (Uber, Air Bnb). Its brilliant news for the average Joe! There is hope for all of us 

They are not alone….Insurance (Challenger: League), Automobiles (Challenger: Otto), Telecom (Challenger: OTT & eSIM), Healthcare the list goes on. However, in reality most industries are in early stages of disruption and they now have the 20*20 to zone in on the social, human and organizational challenges that the others were not agile enough to handle and iterate on.

PS: All views are my own.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store