The phrase “trying to impress” caught my attention, and with a little more inquiry this employee and I hit on what we thought was the at the root of her office woes. Deep down, Jacob was so concerned about people liking him and his company, that he was willing to tie himself and his employees in knots trying to match what he thought they wanted.
Remember when that Pokemon phone app came out? Everyone was outside walking around like zombies. Some were oblivious to their surroundings and got mugged. Others nearly got run over by traffic. It all seemed a bit silly, but at least they were playing a game.