Sainapse AIWhen all we need is ‘just a fix’Almost all companies understand the centrality of support in customer satisfaction — because no matter what business, service or product…Feb 15, 2022Feb 15, 2022
Sainapse AIAI is your latest employee hire; do you ‘trust’ her?The present is a significant point of inflection for enterprises in their digital journeys. Even as cloud and SaaS promise to free business…Feb 14, 2022Feb 14, 2022
Sainapse AITop Challenges in today’s IT Ops ecosystems: Addressing the challengesIn the first part of the blog, we highlighted several challenges facing today’s Service Desk and IT support ecosystems:Feb 9, 2022Feb 9, 2022
Sainapse AITop Challenges in today’s IT Ops ecosystemsAI is top of mind for every CIO and her team. The promise of artificial intelligence with machine learning models to analyze ever…Feb 8, 2022Feb 8, 2022
Sainapse AISingle source of (customer and product) truth is central to superior customer experienceRemember the Batman V Superman Jeep Renegade Dawn of Justice edition? Built to release with the movie in 2016 this special edition included…Feb 7, 2022Feb 7, 2022
Sainapse AIYour call is important to us. Currently your wait time is eight minutes.For many companies customer service can look like trading floor of the 60s.Jan 27, 2022Jan 27, 2022
Sainapse AIThis is what will help you stay in business tomorrowGartner had made a bold prediction at some point in the previous decade, that over 80% of businesses will be competing solely on the basis…Jan 19, 2022Jan 19, 2022
Sainapse AIBest How intelligent is Artificial Intelligence when it comes to privacy?The world of data moves fast — 90% of all the world’s data was generate in the past two years alone.Jan 18, 2022Jan 18, 2022
Sainapse AIHow intelligent is Artificial Intelligence when it comes to privacy?The world of data moves fast — 90% of all the world’s data was generate in the past two years alone.Dec 28, 2021Dec 28, 2021
Sainapse AIWhy agents fail: the origin of unsatisfactory service and how to avoid itIn 2020, contact centers were spontaneously cast into engagement centers owing to the rapid wave of digitization that quickly raised the…Dec 21, 2021Dec 21, 2021
