What if money gets deducted from your bank/ card, but does not reflect in Paytm Wallet Balance…

i transfer 9500 money to paytm wallet on 19/03/2017. amount is deducted from bank account and not yet added in wallet. i raise a ticket some many times to paytm , they are saying that transaction got failure so you have to wait few more days. I have spoken to bank customer care they are asking RR Number to track the refund process. But paytm has not giving the RR Number. So kindly im requesting to solve the problem . Because it has already been delayed. We are asking to close the issue since last 9 days.

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