I learned a very important lesson about design while I was studying Architecture. We used to have a course called “Basic Design” where they taught us sketching, color theory, wood work, carpentry and pottery.
During one of this class, the professor asked the entire class to do about 50+ sketches and bring them next day to the class. These had to be sketches of anything, a street, person, object, landscape… just anything that we can sketch on an A4 drawing sheet. He also told us that he is going to grade them. So all of us embarked on this gigantic task. Worked the whole day and whole night to finish 50 sketches (not everyone could make 50 though). …
This article is about the UX research that I am doing. The research website is located at: http://ssdesigninteractive.com/dialpad_research/
The related app is at: https://itunes.apple.com/us/app/dial-pad-ux/id1288812537
Update: A new version of the app is now available (V 1.02). This will allow you to download this app for iOS 10.
Let’s start by looking at the timeline below:
There is something important about the image above. Despite significant transformation in the ergonomics and the modality of the phones physical form factor, the dial-pad design seems to have remained unchanged since 1963.
So, looking at the image, one may question — Why did the Push Button phones changed the dial button positions from a circular arrangement to a different layout? (Even when the form factor had not changed…
Note: These are very high level thoughts. In a series of follow-up articles, I would like to dive deeper into each of the concepts described below. The aim is to build a design framework for conversational UX. So please feel free to contribute your thoughts.
It has been a long journey of Humans trying to perfect the mode of communication with Computers. We are now at a stage where we have realized that the best and most natural way to communicate with machines is through conversations.
Communication skills have been a key to success for the human race.
Communicating comes naturally to humans. The first thing that a child learns is to communicate through voice and gestures, writing is forced to us as a mode of communication. The human body comes pre-installed with all the tools to help us communicate — Speak, See, Hear, and Gesture through expression and movement. …
(The title assumes that my problem is due to Uber’s broken AI engine. If it was not AI and the responses you see below are from real people, than the problem is even worst.)
Here is a really frustrating story about me and Uber support.
Before I continue, this is something I least expected from a company like Uber which is spending tons on artificial intelligence, robotics and self driving vehicles.
I am a UX professional and work in the bay area. I specifically work on projects that are based on Machine Learning, Artificial Intelligence and Chat Bots, and this experience taught me exactly how “NOT” to design the user experience of artificial intelligence based customer support applications. …
This happened yesterday
So we all receive many crazy marketing emails, but this one stood out and I paid attention, but of a different kind.
Threadless is a good brand and I love their T-Shirts. Yesterday they decided to send me this email:
I thought that it was a smart one and probably this is the first marketing email which I need to reply :), S0 I did…
Was not sure if the email would bounce back or get buried. But then I got this reply:
That was a really clever reply too. I think someone at Threadless is doing a good job at customer relationship and digital marketing.
One thing I take away from this experience is that when a digital marketing is done right, it does not look so bad. Only wish every person drafting marketing emails had a sense of humor like this.
The very first use of the word “Computer” in recorded history is said to be in 1613⁽¹⁾. It was used to describe human who performed computations and calculations. This definition remained unchanged until the 19th century when we invented machines that could compute and calculate much faster than any human could.
I guess by now everyone would have seen this image. It has been doing the rounds on the social media.
What was your first reaction when you saw this image?
Did you laugh out thinking, ‘The requirements did not come from the end user”, or “This design did not cater to the user needs” or something on those lines?
I assume that most people would have reacted in this manner, which is fair. But I would like you to look at this image from a fresh perspective. I consider this a well ‘designed’ space. …
So I just realised today that Google maps navigation icon appear different if you set your start location different from your current location.
If you set your start location same as your current location, it shows you the Triangular icon as seen in this image below:
But if you set your start location to be something other than your current location, it shows a different type of icons with two arrows pointing to the right (as seen below):
When I first saw the difference, I was not able to figure out why it is showing me this different icon.
I tried searching everywhere for an explanation but could not get any answer. So I went around asking people if they recognise or understood this, but almost everyone said ‘No’. …
Let’s look at the side bar of Facebook desktop app.
The current implementation looks like there are too many clicks required to do two simple actions:
Here is a video of how it works today (the video is on YouTube, in case you are wondering where I have uploaded this video,):
Now here is (in my view) a very simple solution to this problem.
As soon as you ‘hover’ the cursor on an item, just show two actions on the right and left of the list item. “Drag to move” on the left and “X” to delete on the right.
This would make things so simple and also minimize a lot of clicks.
Do you think this would help?
Feel free to share your views in the comments :)