Dominic BrasoveanuImprove Customer Satisfaction Ratings — Knowledge BaseIs your Knowledge base up to date?Apr 17, 2020Apr 17, 2020
Dominic BrasoveanuImprove your Customer Satisfaction Ratings — Request CategorizationAre your incoming requests well categorized? Well, if they are, chances are they are being routed to the appropriate teams to handle them…Feb 25, 2020Feb 25, 2020
Dominic BrasoveanuImprove your Customer Satisfaction Ratings — CSATIn working with top Customer Success Managers fromJan 14, 2020Jan 14, 2020
Dominic BrasoveanuCustomer Satisfaction — First Reply TimeWhen was the last time someone said “Oh, I’ve been put on hold and I absolutely love it!” Ahem..I can guarantee the percentage of that not…Dec 5, 2019Dec 5, 2019
Dominic BrasoveanuUse APIs to filter incoming requestsCreate a form and connected to the API to get in requests — VestelApr 23, 2019Apr 23, 2019
Dominic BrasoveanuHow to have a successful booking business — with SkyscannerHaving an online travel booking business can be quite the technological challenge. In truth, the market has been pretty much assimilated by…Oct 2, 2018Oct 2, 2018
Dominic BrasoveanuCustomer Success #2 — Improve your product features with a private community — with SwiftKeyIt’s not easy tailoring your product to be the best it can be.Sep 4, 2018Sep 4, 2018
Dominic BrasoveanuCustomer Successs – Ticket Deflection – Reducing Incoming Tickets With Self Service and…Don’t you just hate it when you have a bulk of requests coming in and you have to go through them one by one in order to get them sorted…Aug 15, 2018Aug 15, 2018
Dominic BrasoveanuHow to create a powerful Help Center in ZendeskZendesk is arguably the number one Customer Support tool out there.Jun 18, 2018Jun 18, 2018
