SalesmachineinSalesmachine Blog5 Onboarding Best Practices for B2B SaaS BusinessesIn the subscription industry, onboarding is the very last step of the acquisition funnel, and probably the most important. However great…Apr 2, 2019Apr 2, 2019
SalesmachineinSalesmachine BlogDo’s and Don’ts of the Quarterly Business Review for SaaS businessesThe QBR is one of the strongest tools for the Customer Success Manager to build trust and solidify the relationship with the customer.Jan 22, 2019Jan 22, 2019
SalesmachineinSalesmachine BlogThe new Salesmachine brings automation to Customer SuccessYou may have noticed that we were a little quiet these past few months. That’s because we were working on the new Salesmachine… and it’s…Jan 9, 2019Jan 9, 2019
SalesmachineinSalesmachine BlogTop 6 techniques to reduce churn for SaaS businesses“I like to work and acquire new customers just to let them go”— said no one ever.Nov 27, 2018Nov 27, 2018
SalesmachineinSalesmachine BlogSalesmachine + Intercom = 🚀You were already in love with Intercom’s amazing messaging platform? You’re going to be crazy about our new Salesmachine x Intercom…Sep 20, 2018Sep 20, 2018
SalesmachineinSalesmachine BlogOur toolkit for the Customer Success ManagerAccording to the adage, “a good workman looks after his tools”. Having the best Customer Success Managers is no excuse for not investing in…Jul 10, 20182Jul 10, 20182
SalesmachineinSalesmachine BlogThe Ultimate CSM Job DescriptionAt Salesmachine, our core business is customer success. It’s what our software does. It’s what we believe the future of SaaS is. But having…Jun 13, 2018Jun 13, 2018
SalesmachineinSalesmachine BlogHow to map your customer lifecycle to proactively drive successThe very idea behind Customer Success is to help your customers achieve their desired outcomes using your product. And to do that, you need…May 17, 2018May 17, 2018
SalesmachineinSalesmachine BlogWhat is Customer Health and how to score it?If you’re running a SaaS business, you know that the growth of your company relies, more than anything else, on delivering value and…Apr 26, 2018Apr 26, 2018
SalesmachineinSalesmachine BlogZero inbox for CSMYou’ve probably heard of the “Zero Inbox” principle. It comes from Getting Things Done (GTD), a time management method invented by…Apr 3, 2018Apr 3, 2018
