Goodbay TechnologiesWhat You Need to Know About the Modern Approach to Data Security and ProtectionAccording to one recent study, a massive 60% of all small businesses permanently close their doors within just six months of a cyber…Jun 20, 2019Jun 20, 2019
Goodbay TechnologiesHow the Futures of Artificial Intelligence and the Customer Experience IntersectThese days, customer experience isn’t just important — it’s essential to everything that you’re doing as a brand. It’s the cornerstone…Jun 20, 2019Jun 20, 2019
Goodbay TechnologiesThe Common Misconceptions About Outsourcing: Getting to the FactsAccording to one recent study, the global market size of outsourced services across all industries is currently sitting at somewhere in…Jun 20, 2019Jun 20, 2019
Goodbay TechnologiesOmnichannel Support: What It Is, Why It Matters and Why You NEED to CareIn an era that has long since ended, if one of your customers had a question or a problem with their service and needed to get into…Jun 20, 2019Jun 20, 2019
Goodbay TechnologiesinGoodbayTechnologiesWhat Your Brand Needs to Know About Social Media Support and ModerationOne of the most important things for you to understand about running a business in the modern era is that your relationship with your…Apr 22, 2019Apr 22, 2019
Goodbay TechnologiesinGoodbayTechnologiesCritical Thinking Agents in the New World of Customer ServiceAt one point, it didn’t matter what type of business you were talking about or even the industry they were operating in — the job…Mar 19, 2019Mar 19, 2019
Goodbay TechnologiesinGoodbayTechnologiesAI vs. Humans: What Does the Future of the Call Center Actually Look Like?To say that there’s a lot of hype surrounding the rise of artificial intelligence (AI), at this point, might be something of an…Feb 5, 2019Feb 5, 2019
Goodbay TechnologiesinGoodbayTechnologiesHow to Get The Most of Your Outsourced Customer Services ProviderAlthough managed services growth is steady, as customer support outsourcing matures, the prevalence for working with the lowest cost…Nov 9, 20181Nov 9, 20181
