Long ago, the symbol X meant “this is where the treasure is buried.” In today’s digital interfaces, X no longer marks the spot, but rather functions as a way for users to cancel a process or to dismiss an interim screen. How can one tell for sure whether the X means cancel or close? Sometimes, unfortunately, you can’t.
The main issue lies with the common lack of a text label for the X icon. When an icon represents multiple meanings in similar contexts across different interfaces, icon usability suffers because users cannot rely on any single interpretation….