Exploring iHerb: A Comprehensive Review of Healthy Products, Quality, and Customer Experience

Same Nikolasse
5 min readAug 26, 2023

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What is iHerb? Is it a reputable company?

iHerb is an e-commerce site that sells more than 30,000 different natural products to a global customer base. The company was founded in 1996 by Ray Faraee. It has distribution centers throughout the United States and Asia. iHerb sells well-known national brands that can be found at many retail stores, or on other websites, and all products are stored and shipped exclusively by iHerb.

iherb

iHerb has approximately 1,600 employees from more than 30 different countries who speak more than 11 languages in the customer support center. Their support team is great and efficient. iHerb headquarters are located in California.
How to order from iHerb
People can shop for supplements and other products by category, brand, or by condition from iHerb’s website. Once they have chosen their products, they can create an iHerb account free of charge and checkout.

iHeb Promo Code-20% is FNW6875.

iHerb Coupon Code: 20% off Supplements and Vitamins · Save 20% on your purchase of Supplements with iHerb Promo Code is FNW6875.

iherb promo code

Shipping and returns

At the time of publishing, iHerb offers free shipping on orders over $25 in the USA. Shipping costs for other locations may vary.
People can choose between standard, expedited, or next-day delivery. iHerb also delivers to PO boxes and military addresses.

How much does iHerb cost?

iHerb’s products range from around $1 to over $50. The company regularly reduces the prices of some of the products on its website. People can browse the sales on iHerb’s homepage.
There are several ways to save costs while shopping with iHerb.
The company offers an Autoship and Save Program, which is a subscription service. If a person’s chosen product is available via subscription, they can save 5% on each order.
Additionally, iHerb offers a Rewards Program. People can earn a commission if friends and family shop using their unique referral code, and people can earn $1 for every review they write.

Quality of iHerb Products

The quality of iHerb products is generally superb, however, I recommend reading the ingredients list of each product before purchasing it, because sometimes even the most “natural” and “organic” products may contain harmful ingredients.

Omega 3

What should I buy from iHerb?

You can buy almost any natural product known to man on iHerb. Some of the most popular items that people buy are probiotics, shampoos, spirulina supplements, herbal teas, turmeric powder, charcoal toothpaste, natural supplements, vitamins, and minerals, such as zinc and omega-3, whey, and vegan protein. I will share my favorite iHerb products at the end of this review.

Are iHerb products original, authentic, and safe?

iHerb is able to provide the freshest products possible due to its inventory turnover rate of approximately 8 times a year. The expiration or best-by dates are displayed on the products just as they would be if you were holding the physical product in a traditional store. Many of the products are even marked with an iTested label, which means that they have been tested by a third-party independent lab to ensure objectivity. You can also filter your search results by this term. The tests confirm that the supplement/nutritional facts panel is correct, and the product is also tested every six months to verify that it meets clean label standards such as a microbial analysis and a heavy metal analysis. iHerb’s storage facilities are clean and completely climate-controlled, which protects the products from conditions such as humidity, heat, and cold.

All the products I had ordered from iHerb were authentic, so as far as I know, iHerb doesn’t sell fake products.

Is iHerb ethical and eco-friendly?

iHerb is committed to the environment, and they strive to promote recycling and limit waste throughout the company with several eco-friendly initiatives. For instance, iHerb recycles all plastic bags, boxes, Styrofoam, and bubble wrap they receive from their manufacturers. In most cases, iHerb is paperless, which means that customers receive packing slips and other communication via e-mail. iHerb shipping boxes are composed of 20% recycled materials and are 100% recyclable. The company’s social media and blogs promote healthy, environmentally friendly living with articles and tips in 13 languages. iHerb helps humanitarian causes around the world — especially those that help children living in poverty receive an education.

iHerb customer support

You can contact iHerb’s customer support team 24 hours per day, 7 days per week, by chat to answer questions and/or resolve any problems with orders. I have contacted them on several occasions and I was always more than satisfied with the service.

Is iHerb Legit? and final verdict

Yes, iHerb is a legitimate business and it is safe to buy supplements from them. Are they perfect? No, and no other company is! If you think Amazon is a better place to shop at, well, take a loot at the thousands of negative reviews they have here and here and elsewhere!

That being said, I think they can do a better job addressing support requests more thoroughly and diligently. If their support team is often overwhelmed by the large number of tickets, that should be the company’s problem to deal with, and not at the cost of some customers’ satisfaction. Maybe they need to hire more reps so that no request goes unanswered or rushed through.

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